Frequently Asked Questions (FAQ)

Shopping & Ordering

1. How do I place an order?

Simply browse our website, select your preferred bicycle or accessory, add it to your cart, and proceed to checkout. Enter your delivery details, choose your payment method, and confirm your order.

2. Can I order online and collect the cycle from a store?

Yes. You can choose Store Pickup during checkout and collect your bicycle from the selected Cycle Republic showroom.

3. Can I modify or cancel my order?

Orders can be modified or cancelled before they are shipped. Please contact our customer support immediately after placing your order.

4. Which payment methods do you accept?

We accept:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• EMI (on eligible orders)
• Cash on Delivery (selected products & locations)

5. Is Cash on Delivery available?

Yes, Cash on Delivery is available for selected products and locations.

Shipping & Delivery

6. How long will delivery take?

Typical delivery times are:

• Metro Cities: 2–5 business days
• Other Cities: 4–8 business days
• Remote Locations: 5–10 business days

Delivery times may vary depending on your location and product availability.

7. Do you deliver fully assembled bicycles?

Most bicycles are delivered 90–95% assembled to ensure safe transportation. Basic assembly such as fitting the pedals, handlebar alignment, and seat adjustment may be required.

8. Can you assemble my bicycle?

Yes. Depending on your location, we can arrange:

• Store assembly
• Home assembly (selected cities)
• Assembly guidance via video or phone

9. How can I track my order?

Once your order is shipped, you’ll receive an SMS/email with a tracking link.

Returns & Warranty

10. Can I return a bicycle?

Yes, eligible returns are accepted according to our Return Policy. The bicycle should be unused and in its original condition.

11. What warranty comes with the bicycle?

Warranty varies by brand.
Generally:

• Frame Warranty
• Fork Warranty
• Manufacturing Defect Warranty

Please check the individual product page for warranty details.

12. Are accessories covered under warranty?

Yes, most branded accessories carry manufacturer warranties against manufacturing defects.

Bicycle Buying Guide

13. Which type of bicycle should I choose?

Choose based on your riding style:

14. What size bicycle should I buy?

The correct size depends on your height, inseam, and riding style. If you’re unsure, our experts can help you choose the perfect fit.

15. Which wheel size is suitable for children?

This is a general guide. Height is more important than age when choosing the correct bicycle size.  

16. Is gear cycle better than a non-gear cycle?

It depends on where you ride.

Choose a Gear Cycle if you:

• Ride long distances
• Climb flyovers or hills
• Want better speed control
• Ride for fitness

Choose a Non-Gear Cycle if you:

• Ride short distances
• Want low maintenance
• Are buying for children

17. Should I buy a mountain bike or a hybrid bike?

Choose an MTB if you:

• Ride on rough roads
• Like off-road adventures
• Prefer wider tyres

Choose a Hybrid if you:

• Ride mainly on city roads
• Want faster, smoother rides
• Use it for commuting or fitness

18. What is the ideal bicycle for beginners?

Hybrid bikes and non-gear mountain bikes are excellent choices for beginners because they offer comfort, stability, and easy handling.

19. Can adults ride 24-inch bicycles?

Generally, no. Most adults are better suited to 26-inch, 27.5-inch, 29-inch, or 700C bicycles, depending on their height and the type of riding they plan to do.

20. Which bicycle brands are available at Cycle Republic?

We offer bicycles from leading brands including:

• BSA
• Hercules
• Ladybird
• Montra
• Roadeo
• Mach City
• Ninety One (91)
• Hero
• Firefox
• Schnell
• Trinx
• Polygon
• Scott
• Bergamont
• Avanti
• Veloce
• Keysto

Service & Maintenance

21. How often should I service my bicycle?

We recommend:

• First Service: Within 30–45 days
• Regular Service: Every 6 months or every 100–500 km
• Frequent riders may require more regular servicing.

22. Do you provide spare parts?

Yes. We stock genuine spare parts and accessories for most leading bicycle brands.

23. Can I service a bicycle not purchased from Cycle Republic?

Absolutely. Our service centres welcome bicycles purchased from other retailers as well.

24. How do I maintain my bicycle?

For longer life:

• Keep the chain clean and lubricated.
• Maintain recommended tyre pressure.
• Check brakes regularly.
• Tighten loose bolts.
• Store the bicycle indoors or under cover.

Accessories

25. What accessories should I buy with my bicycle?

Recommended accessories include:

• Helmet
• Water Bottle & Cage
• Lock
• Bell
• Front & Rear Lights
• Mudguards
• Pump
• Multi-tool
• Gloves
• Cycle Stand

General Questions

26. Do you sell bicycles for all age groups?

Yes. We offer bicycles for:

• Toddlers
• Kids
• Juniors
• Teenagers
• Men
• Women
• Senior Riders

27. Can I get expert advice before buying?

Yes. Our cycling experts are available via phone, WhatsApp, email, or at any Cycle Republic showroom to help you choose the perfect bicycle based on your height, budget, and riding needs.

28. How can I contact customer support?

You can reach us through:

• Phone
• WhatsApp
• Email
• Contact Form
• Visit any Cycle Republic showroom

29. Do you offer EMI options?

Yes. EMI is available on eligible products through supported payment partners.

30. Why should I buy from Cycle Republic?

At Cycle Republic, you enjoy:

• Wide range of premium bicycle brands
• Genuine products with manufacturer warranty
• Expert guidance
• Competitive pricing
• Professional after-sales service
• Genuine spare parts and accessories
• Secure online shopping
• Fast delivery across India