Privacy Policy

Cycle Republic respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, request a service, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Introduction

This Privacy Policy applies to all visitors, customers, and users of the Cycle Republic website and related services.

The Cycle Republic
1585, 27th Main Road
Sector 2, HSR Layout
Bengaluru, Karnataka 560102
India

Cycle Republic reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

Name
Email address
Mobile number
Billing address
Shipping address
Order details
Warranty claim information
Service request information
Customer support communications

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Operating system
Website usage information
Pages viewed
Referring websites
Date and time of visits

2.3 Payment Information

Payments are processed through authorized third-party payment providers. Cycle Republic does not store complete debit card, credit card, UPI, net banking, or other payment credentials on its servers.

3. How We Use Your Information

We may use your information for the following purposes:

Processing and fulfilling orders
Delivering products and services
Providing customer support
Managing warranty claims
Managing service requests
Communicating order and delivery updates
Responding to enquiries
Preventing fraud and misuse
Improving our products, services, and website
Complying with legal and regulatory requirements

4. Communications & Marketing

By placing an order or providing your contact information, you consent to receive communications relating to:

Order confirmations
Shipping updates
Delivery notifications
Warranty claim updates
Service updates
Customer support interactions

Where permitted by applicable law, we may also send information regarding:

New products
Promotions
Special offers
Events
Store announcements

You may opt out of promotional communications at any time by contacting us or using any unsubscribe options provided.

5. Cookies & Analytics

5.1 Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Enhance user experience
Analyze website performance

Most web browsers allow users to manage or disable cookies through browser settings. Disabling cookies may affect certain website functionality.

5.2 Analytics

We may use analytics and marketing tools, including but not limited to:

Google Analytics
Meta Pixel
Similar website analytics and advertising platforms

These tools help us understand website traffic, customer behavior, marketing effectiveness, and overall website performance.

6. Sharing of Information

Cycle Republic does not sell, rent, or trade customer information to third parties.

We may share information where necessary with:

Payment processing providers
Courier and logistics partners
Product manufacturers for warranty support
Technology and website service providers
Government or regulatory authorities when required by law

Information shared will be limited to what is reasonably necessary for the intended purpose.

7. Service & Warranty Records

Cycle Republic may retain records relating to:

Product purchases
Service history
Warranty claims
Repairs and replacements
Customer communications

These records may be maintained for operational, warranty, customer support, accounting, and legal purposes.

8. Data Retention

We may retain customer information for as long as reasonably necessary to:

Process transactions
Maintain warranty records
Maintain service records
Comply with legal obligations
Resolve disputes
Enforce our policies

When information is no longer required, we will take reasonable steps to securely delete or anonymize it where practical.

9. Data Security

Cycle Republic implements reasonable administrative, technical, and operational safeguards to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

While we take reasonable precautions to protect customer information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable laws, you may request to:

Access your personal information
Correct inaccurate information
Update your contact details
Withdraw marketing communication preferences

Cycle Republic may retain certain information where required by law or for legitimate business purposes.

11. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, social media platforms, or external services.

Cycle Republic is not responsible for the privacy practices, content, or security of third-party websites. Users are encouraged to review the privacy policies of any third-party services they access.

12. Changes to This Policy

Cycle Republic may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or website functionality.

The updated version will be effective immediately upon publication on this page.